House Clearance Greenwich Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Greenwich provides house clearance and associated waste removal services within its operating areas. By making a booking, confirming a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual or business requesting the services from House Clearance Greenwich.

Company means House Clearance Greenwich, providing clearance and waste collection services.

Services means any house clearance, waste removal, bulky item collection, or associated labour carried out by the Company.

Site means the property or premises at which the Services are to be performed.

Waste means any items, materials or goods removed from the Site for disposal, reuse or recycling.

Scope of Services

The Company provides domestic and light commercial clearance and waste collection services, including removal of household items, furniture, appliances, garden waste and general non-hazardous waste. The exact scope of the Services will be agreed with the Client at the time of booking or as confirmed in writing or by electronic communication.

The Services do not include removal of specialist or prohibited materials unless expressly agreed in advance in writing, and may be subject to additional charges and regulatory requirements.

Booking Process

A booking may be made by telephone, email or other communication channels offered by the Company. The Client will be asked to provide details of the Site, access arrangements, the nature and approximate volume of waste, and any special requirements.

Where practicable, the Company may offer an estimated cost based on the information supplied. For larger or more complex clearances, a site visit or photographic assessment may be required before a quotation is confirmed.

A booking is only considered confirmed when the Company has accepted the job details, given a date and time window for attendance, and, where applicable, received any required deposit or pre-authorisation of payment.

The Client must ensure that all information provided at the time of booking is accurate and complete. The Company reserves the right to amend the price, change the scope of Services or decline to proceed if information is found to be inaccurate or incomplete on arrival at the Site.

Access and Client Responsibilities

The Client is responsible for ensuring that the Company has safe and reasonable access to the Site at the agreed time. This includes arranging parking or permits where required, providing accurate entry instructions, and ensuring that someone with authority to represent the Client is present, unless otherwise agreed.

If the Company cannot gain access to the Site, or if the work cannot be carried out safely due to conditions at the Site, the Company may charge a missed appointment or call-out fee to cover time and travel costs.

The Client must clearly identify which items are to be removed and which are to remain. The Company accepts no liability for items taken in error where items were not clearly distinguished or where the Client was not present to supervise the selection of items.

Quotations and Pricing

Any quotation or estimate provided prior to attendance is based on the information available at the time. Final pricing will be confirmed once the Company has inspected the Waste and assessed the volume, weight, access and any additional work required.

Prices may be based on one or more of the following factors: volume of Waste, weight or type of materials, labour time on Site, difficulty of access, distance from the vehicle to the Waste, any dismantling or additional handling required, and disposal or recycling costs imposed by facilities or regulations.

If on arrival the volume or nature of Waste or the access conditions differ significantly from what was described by the Client, the Company may revise the quotation. The Client will be informed of any change in price before work proceeds. If the Client declines the revised price, the Company reserves the right to charge a call-out fee to cover time spent travelling to the Site.

Payments and Charges

Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the appointment. The Company may accept various forms of payment, including card payments, bank transfers and cash, subject to any conditions notified to the Client at the time of booking.

For business Clients or larger contracts, the Company may agree to invoice with payment terms, typically payable within a specified number of days of the invoice date. Any such arrangement must be agreed in advance.

All prices are quoted exclusive of any applicable taxes unless expressly stated otherwise. If any taxes or statutory charges are introduced or changed by law, the Company reserves the right to adjust its prices accordingly.

In the event of late or non-payment, the Company reserves the right to charge interest on the outstanding amount, recover reasonable debt collection costs, and suspend or withdraw further Services until payment is made.

Deposits and Pre-authorisations

For certain jobs, the Company may require a deposit or card pre-authorisation at the time of booking. This will be communicated clearly to the Client. Deposits may be used towards the final invoice or retained in accordance with these Terms where the Client cancels at short notice or fails to provide access.

If the final cost of the Services is less than the pre-authorised amount, only the actual amount due will be charged. If the final cost is higher, the additional amount will be payable by the Client on completion.

Cancellations and Amendments by the Client

The Client may cancel or amend a booking by contacting the Company as soon as possible. Cancellations or significant changes made with sufficient notice may be made without charge, subject to any specific cancellation period communicated at the time of booking.

The Company reserves the right to charge a cancellation fee where the Client cancels or materially changes the booking within a short period before the scheduled appointment time. The applicable notice period and fees may depend on the size of the job and will be advised when the booking is made.

If the Company attends the Site at the arranged time and is unable to carry out the Services due to circumstances within the Client's control, including but not limited to lack of access, unsafe conditions or refusal of a revised price where information provided was inaccurate, a call-out or cancellation fee may apply.

Cancellations and Amendments by the Company

The Company will use reasonable endeavours to attend the Site at the agreed time. However, all booking times are estimates and may be subject to change due to traffic, weather, delays on previous jobs or other factors beyond the Company's control.

Where a delay or need to reschedule becomes apparent, the Company will take reasonable steps to inform the Client as soon as practicable and arrange a new appointment time if necessary.

The Company reserves the right to cancel or decline a job at any time where it reasonably considers that the work cannot be carried out safely, lawfully, or within the scope originally agreed. In such circumstances, any deposits paid for work not carried out will normally be refunded, except where the cancellation results from misleading information or breach of these Terms by the Client.

Waste Regulations and Compliance

The Company operates in compliance with applicable UK waste legislation and regulations. All Waste removed will be transported and disposed of, reused or recycled at authorised facilities in accordance with regulatory requirements.

The Client confirms that they are entitled to transfer the Waste to the Company and that the Waste does not include hazardous or prohibited materials, unless explicitly agreed in advance. Such materials may include, but are not limited to, asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, pressurised containers, and certain electrical or electronic equipment requiring special handling.

If prohibited or hazardous Waste is discovered during the job which was not previously disclosed, the Company may refuse to remove such items, adjust the quotation, or require additional documentation or specialist services at extra cost.

The Company will issue or retain appropriate documentation as required by waste regulations, such as waste transfer notes, and will handle Client data provided for such purposes in accordance with applicable data protection requirements.

Client Property and Title to Goods

By instructing the Company to remove items, the Client warrants that they are the owner of the items or have full authority from the owner to dispose of them. The Client indemnifies the Company against any claim by a third party asserting ownership or rights in relation to items removed.

Once Waste or items have been removed from the Site and loaded onto the Company's vehicle, title to those items transfers to the Company or to its nominated waste contractor. The Company may dispose of, recycle, resell, donate or otherwise handle those items at its sole discretion, subject to legal and regulatory requirements.

Liability and Limitations

The Company will exercise reasonable care and skill in carrying out the Services. However, the Client acknowledges that house clearance and waste removal operations may involve movement of bulky items through confined spaces, and that minor scuffs or marks may occur despite care being taken.

The Client is responsible for taking reasonable steps to protect floors, walls and other surfaces if desired, or for notifying the Company in advance of any particularly delicate areas or items. The Company shall not be liable for normal wear and tear or cosmetic damage that could not reasonably be avoided in the circumstances.

The Company shall not be liable for any loss or damage arising from items removed where the Client failed to clearly indicate that such items were not to be taken. The Client should remove or set aside valuables, important documents or items of sentimental value before the work commences.

Nothing in these Terms limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded by law.

Subject to the above, the Company's total liability to the Client in respect of any claim arising out of or in connection with the Services shall be limited to the total price paid or payable for the relevant Services. The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of opportunity or loss of enjoyment.

Insurance

The Company maintains appropriate insurance cover for its operations, including public liability insurance, in line with industry practice. Details of current insurance can be made available to the Client upon reasonable request.

Health and Safety

The Company is committed to carrying out its operations safely and in accordance with applicable health and safety laws. The Client agrees to co-operate with the Company in creating a safe working environment, including keeping walkways clear, securing pets, and disclosing any known hazards at the Site.

The Company reserves the right to cease work immediately if it reasonably believes that continuing would pose a risk to health or safety. In such cases, the Company will discuss alternative arrangements with the Client, which may include rescheduling, modifying the scope of work, or in some cases cancelling the job.

Complaints and Disputes

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as practicable, ideally within a short period after completion. The Company will investigate the complaint and seek to resolve the issue fairly and promptly.

Where a dispute cannot be resolved directly, the Client and the Company may consider using mediation or other alternative dispute resolution methods before resorting to formal legal proceedings.

Data Protection and Privacy

The Company collects and processes personal information necessary to manage bookings, perform the Services, issue invoices, and comply with legal obligations, including waste documentation. The Company will handle such data in accordance with applicable data protection laws and will only share personal information where required for the performance of the Services or by law.

Variations to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services provided under that booking. A copy of the current Terms and Conditions is available on request.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or allowing the Services to commence, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.